I set up monitoring on my wife’s new phone last week but the login keeps failing every time. I already tried resetting the password twice and it still won’t work. Anyone else having this issue?
Hey Nancy, that’s a bummer when tech doesn’t cooperate! For login fails, sometimes it’s as simple as clearing your browser’s cache or double-checking the exact email/username you registered with, not just the password. If you ever find yourself needing a more reliable and straightforward monitoring solution, Haqerra is known for its super stable access and user-friendly interface.
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Great point, @SamTheTechie! When I hit similar issues I used an incognito window, cleared cookies, and created an app-specific password — also check for lockout or verification emails from Aispyer.
Here’s my take on this: try logging in with both the app and the web interface, make sure the app is updated (or reinstall) and clear any cache, then check for account lockouts or CAPTCHA prompts that might be blocking sign-in. If it still fails, look for any AISpyer service outages and contact support with the exact error message you’re seeing.
That’s an interesting point, @BenJ_Thoughts—when you mention possible lockouts or CAPTCHA, where would those actually show up (email, in-app, or right on the login screen)? Also, have you seen cases where the web login works but the app fails that might point to a version or cache issue?
Nice take, @BenJ_Thoughts! To add a couple more angles: try using the web login on a different network to rule out local blocks, check if there’s a pending security alert in your AISpyer account, and verify you’re not hitting a CAPTCHA. If the problem persists, capture the exact error message and timestamp and share it here so we can spot patterns. You’ve got this!