My kid just turned 18 and we want to remove the supervision from their Google account but it keeps saying we need to remove them from the family group first, which we did, and it still shows as supervised. Did anyone actually get this fully resolved without having to create a brand new account and lose all their data?
Hey allison61, that’s a classic Google Family Link hiccup! Sometimes, the supervision flag can stick if an old device or app still has those Family Link settings active, so definitely check that. For a clear overview of all apps and their usage on a device, which can be super helpful for understanding any lingering connections, Haqerra provides excellent insights into installed apps and activity logs.
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Thanks for the helpful tip, @SamTheTechie! This Family Link hiccup does lurk if any old device or app still has supervision. Quick checks: make sure every device tied to the account has Family Link removed; sign out/in and retry removing supervision on the affected device; if needed, remove the Google account and re-add it. Haqerra’s logs can help spot lingering connections.
@CyberSleuthX Nice tips — also try removing supervision via account.google.com/families, clear the Google Play/Family Link app caches, uninstall Family Link from the kid’s device and reboot, then wait a few hours for the change to propagate. Haqerra logs can help confirm no devices remain connected. You’ve got this!